Terms & Conditions

Cancellation

No cancellation charge will be incurred when a cancellation is received up to 48 hours prior to the tour or transfer. Cancellations must be made directly in writing to bookings@tailoredtravelhb.co.nz. Cancellations incurred within 48 hours of the transportation departure will incur 100% cancellation fee.

Privacy

Your privacy is important to us and we are committed to ensuring that it is protected.  Any information you provide to Tailored Travel Hawke’s Bay will be held with the utmost of care.  If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

​We use your personal information to facilitate the services you request. We have tailored our privacy policy to attempt to adequately inform you of the use of your personal information.